“For even the Son of Man came not to be served but to serve others and to give his life as a ransom for many.”
I was so fortunate to have been able to attend four days of The Masters this past weekend in Augusta, Georgia. I have been to lots of events, but nothing like this. Beyond the beauty, the majesty and the tradition, the customer service at the event (for 200,000 people) was beyond anything I had ever experienced. No matter where you went, what you did, or who you interacted with, every bit of how it could be the best for an attendee has been thought through and is executed upon daily. They have it right, and anyone who wants to send someone in their organization someplace to get their minds wrapped around how to deliver a service wow, should be working on how to get that person a ticket to next year’s Master Tournament.
What also happened to me while in the midst of all that great service was that I found myself wanting to emulate the same in how I treated other attendees. And, with the way that each person was respectful to others property, space and goings about, proved to me that we can co-exist in a much more accommodating and serving way. I was reminded more than once that our example in how we treat and serve others is a Christ-like example. When everyone is acting in an attitude of service, it is obvious and the opposite stands out distinctly. When we live out our actions with a heart and attitude of service, it stands out just as much and others will take notice.
Reference: Matthew 20:28 (New Living Translation)